Disconnect and delete your data
You can take back Listing Desk's access to your Etsy shop at any time, and ask us to delete everything we hold about you and your shop.
Step by step
- Disconnect the shop in Listing DeskLog in, open Shops, open the shop's menu and choose Disconnect from Etsy. The shop's Etsy access and refresh tokens are deleted immediately; from that moment Listing Desk cannot read or change anything in the shop.
- Remove the app on Etsy (optional, recommended)On etsy.com go to Account settings → Apps and remove Listing Desk. This revokes the access on Etsy's side as well. You can do this even if you can no longer log in to Listing Desk.
- Ask us to delete your dataEmail [email protected] with the subject "Data deletion request" from your account email address (the email you log in with), and name the Etsy shop(s). Say whether you want one shop deleted or your whole workspace. To protect you, we may ask you to confirm the request from that address or from within Listing Desk. The same works for a copy (export) of your data.
- We confirmWe delete the data within 7 days of confirming the request and email you when it is done.
What is deleted
| Data | When you disconnect | When you ask us to delete |
|---|---|---|
| Etsy tokens | Deleted immediately | Deleted |
| Buyer name, email, address and message | Erased automatically 90 days after each order ships or is cancelled | Deleted |
| Order records (items, totals, dates, tracking) | No new orders are read; stored orders stay until deleted | Deleted |
| Shop settings, schedule, connection record | Kept so you can reconnect | Deleted |
| Saved listings, photos, print files, mockups | Kept | Deleted, files included |
| Logins, two-factor data, sessions | Kept | Deleted (whole-workspace requests) |
| Activity log | Kept up to 180 days | Deleted for the deleted shop and logins |
| Support messages and attachments | Kept | Deleted (whole-workspace requests) |
| Billing records and invoices | Kept | Kept as long as Latvian accounting law requires, then deleted |
| Backups | — | Removed as backups are replaced; off-site backups (if switched on) within 30 days |
You don't need to ask for buyer details to be removed: a buyer's name, email address, shipping address and message are erased automatically 90 days after the order ships or is cancelled or refunded, and are not read back from Etsy afterwards. The order's items and totals are kept for the seller's sales records. Copies in backups disappear as those backups are replaced (off-site backups within 30 days).
Listings already on Etsy stay in your Etsy shop — deleting your Listing Desk data does not delete anything on Etsy. Deleting your data does not cancel a paid subscription — cancel it first on the Billing page. Orders you already sent to a production partner are held by that partner under its own privacy policy.
Deleting things yourself
- A listing: delete it from the saved listings list; its photos, print files and mockups are deleted with it.
- A shop and its orders: the workspace owner can delete the shop under Shops; its Etsy connection, orders and settings are deleted with it. Its saved listings are kept until you delete them too.
- A team member: the workspace owner can delete the login under Accounts; the person is logged out at once.
Questions
Email [email protected]. More detail is in the privacy policy.